After Tropical Storm Irene left almost 800,000 customers in the dark in August, the state held hearings on the utility's performance and asked it to improve its communications with towns and residents, some of whom waited more than a week to have power restored.
Two short months later, even more customers are without power from a freak October snowstorm, and the damage is far more extensive and labor-intensive to fix.
Has the utility learned anything from Irene? Is it bringing in enough resources and communicating effectively with town leaders? Tell us what you think.